Zhengzhou Holyphant Food Machienry Co,Ltd. Has won many honors with its exquisite craftsmanship and advanced technology, and holyphant Machinery is to regard quality as life and serve customers as god. Users are everything to us. We will always be responsible for each process, responsible for each product, quality policy for each user, and dedicated to customer service. We are convinced that a sincere heart will also be rewarded with a sincere heart.

After-sales service purpose: the purpose of business: integrity and quality. Business tenet: to make the brand, satisfy the user, is our eternal pursuit. Service purpose: responsible for each process, responsible for each product, responsible for each user.

Enterprise purpose, adhere to the market as the guidance, seek development by innovation, strives for the survival by the quality in order to perfect after-sales service won the user's consistent high praise, welcome people from all walks of life to our company to negotiate business.

Response speed
(1) The service engineer shall contact the customer for 15 minutes after receiving the service information. The telephone shall indicate the processing measures to the customer;
(2) From the date received service information to arrive at the scene of the fault time: zhengzhou city surrounding area less than 2 hours, across the region is not more than 12 hours, across the province of no more than 24 hours (northwest across the region, no more than 16 hours across the province more than 48 hours).
(3) 24-hour standby system for service engineers;
(4) After the fault has not been processed, the service engineer can not leave the scene and need the customer's permission to leave the site.

Pre-sale service
The staff and assistants of good clients make every investment in the user pay off handsomely.
(1) selection of equipment model;
(2) design and manufacture products according to the special requirements of customers;
(3) training technicians for customers;
(4) the company will send engineering technicians to the user site for the user planning site, design the best process and scheme.

On-purchase service
Respect customers; Give the customer a rest, an easy, a pleasant surprise; To improve the overall value of customers.
(1) acceptance of products;
(2) assist client in drawing up construction plan.

After-sales service
(1) Assign special after-sales service personnel to the site to guide the installation and commissioning of customers;
(2) Equipment installation and commissioning;
(3) On-site training operators;
(4) After installation of the complete equipment, 1-2 full-time technical personnel will be left to assist the customer in the production of the production, until the user is satisfied;
(5) The warranty period of the equipment shall be free for one year, except for the vulnerable parts. If the motor and decelerator are within one year, only one telephone can be changed for free.
(6) If there is any problem in the process of use, please contact the manufacturer at any time. If the phone cannot be solved, we will send professional technical personnel to the service.
(7) Zhengzhou holyphant Machinery co., LTD. Provides accessories service for a long time.

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